ZyraTalk is a leader in customer experience management, helping local businesses win and retain customers. We do this through their proprietary chat, SMS, Facebook, and review capture tools.
ZyraTalk modernizes the way customers interact and review local businesses. By providing a one of a kind experience for potential customers, ZyraTalk generates more qualified leads, dramatically increases customer engagement, and generates more reviews.
Powered by AI, Zyratalk is a conversation-driven customer experience and conversion platform. With its quickly evolving set of tools and integrations, ZyraTalk unlocks the competitive insights buried in conversations to accelerate business growth. We make the data and analytics for all of our clients easily accessible on their dashboard. With thousands of chats going through ZyraTalk each week, our technology is getting smarter each day.
Our chat completion rates are 80-90%. That means that 80-90% of people start a chat end up completing it. When you compare this data to live chat, the completion rates can be as low as 20-30%. Why? Because there can be long hold times, human error, or no one is there during after hours. With our automated conversations tailored to different verticals, the completion rates are extremely high.
ZyraTalk is focused on professional service companies. Our product is vertically agnostic and we have multiple bots built for different verticals. With thousands of pieces of data, we’re able give the human feel to each conversation.
Campaign level tracking is important for chatbots. We have taken our tracking to another level by integrating with Google Goal Tracking, Google Analytics, Google Tag Manager, and UTM tracking. We have simple instructions for setting all of this up.
Reporting with ZyraTalk is an important aspect that a lot of companies ask for. Users are able to log into their dashboard and track their data day by day, week by week, and month by month. They can track everything from chats, reviews, phone calls, and their customizable button clicks.
We’re not just a chatbot that goes on a website. We have the ability to integrate with company Facebook pages to automate their Facebook conversations and the ability to text enable VOIP and landline numbers. We allow companies to give their customers multiple outlets of communication. We also have the ability for companies to send outgoing text messages.