Director VP- Cloud Operations
Description
• Provide 24 X 7 operations for Client Cloud Services, Disaster Recovery, Scanning and Archiving, Data Repository, and Remote Operations Services Develop and oversee Network Operations, Event Management, Incident Management, Problem/Escalation Management, Configuration Management and Change Management Processes for all Client Cloud Services.
• Ensure successful backup and/or replication of Customer Data in a secure manner. Contribute to and enhance Security policies and procedures for Client Cloud Services. Implement System Management Tools to provide monitoring and management of all Cloud infrastructures.
• Define and report Key Performance Indicators to monitor process health; define and report Customer facing service metrics. Implement and oversee Security policy, monitoring, and guidelines for Client Cloud Services. Conduct System Outage Analysis to prevent the reoccurrence of incidents. Implement continuous improvement plans for all services and processes.
Requirements
Minimum qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
• Five years or more of progressive experience in large complex information systems, Cloud services recommended. Experience with Amazon Web Services (AWS) is a must-have. Must have strong cloud operations background.
• Five years or more of IT Service Management, data center, server, and storage management, virtualization, networking, systems management, and/or project management are recommended.
• Education or equivalent experience in ITIL, PCI-DSS, SAE16, ISO27001, Cobit, and/or HIPAA preferred for this position. Three years or more experience in a leadership role preferred.
Supervisor Responsibilities:
Directly manages assigned employee group. Carries out management and supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Education/Experience:
• Bachelor degree in Information Management, Computer Science, or other related field is preferred for this position
Certifications & Licenses:
• Certifications in ITIL considered a plus for this position
• Certifications in Cloud Technologies considered a plus for this position
Compensation
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Job Overview
Date: 06-06-2018 11:55AM
Date Updated: 06-06-2018 05:52PM
Type: Full-time
Contact Information
Email: info@askzipy.com
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